Manage Store Reviews
Overview
The Store Reviews section lets you collect and manage feedback about your overall store experience (not individual products). Store reviews help shoppers understand what it’s like to buy from you—based on real customer experiences.
- Customer service
- Product quality
- Shipping experience
- Overall satisfaction
You can access this section from:
Rivyo → Reviews → Store Reviews
From this page, you can:
- View all store reviews in one place
- Publish or unpublish reviews (moderation)
- Reply to customer reviews
- Feature selected reviews as testimonials
- Share reviews on social media
- Delete unwanted reviews
How Store Reviews Work
Store reviews capture feedback about the overall shopping experience with your store. The flow typically looks like this:
- A customer submits a store review using your Store Review widget.
- The review appears in your Store Reviews dashboard in Rivyo.
- You moderate the review (publish/unpublish), reply, and optionally feature it as a testimonial.
- Published reviews can appear publicly on your storefront (based on your widget/theme setup).
Add the Store Review Widget to Collect Reviews
Customers can only submit store reviews if the Store Review widget is added to your storefront.
Steps to add the widget
Rivyo → Reviews → Store Reviews.
Understanding the Store Reviews Dashboard
The Store Reviews dashboard lists every review submitted about your store. Each row/card includes key details so you can moderate quickly and respond appropriately.
What you’ll see for each review
-
Customer
The name of the customer who submitted the review. -
Date
The date the review was submitted (or added). -
Rating & Review
The star rating and the customer’s written feedback. If the review includes photos or videos, you’ll see a View media option. -
Source
How the review was added. Common examples include Direct submission, CSV import, or other connected sources. -
Status
Whether the review is visible on your storefront:- Published — the review can appear publicly (where your store reviews widget/testimonial display is enabled).
- Unpublished — the review is hidden from shoppers and only visible to you in Rivyo.
Moderate reviews (Publish / Unpublish)
Moderation controls whether a review is visible to customers. You can publish reviews you want to display and keep others unpublished.
Rivyo → Reviews → Store Reviews.
Reply to a customer review
Replies help you build trust by acknowledging feedback and showing how you handle issues. Replies are especially helpful for neutral/negative reviews.
Rivyo → Reviews → Store Reviews, locate the review you want to respond to.
Feature testimonials
Featuring a review highlights it as a testimonial so you can showcase your best feedback in marketing areas (for example, a homepage section).
Share a review on social media
Sharing positive store reviews can improve social proof and drive new purchases.
Rivyo → Reviews → Store Reviews, open the review you want to share.
Delete a store review
Deleting removes a review from your dashboard and storefront displays.
Rivyo → Reviews → Store Reviews and locate the review.
FAQ
Most commonly, this happens for one of these reasons:
- The Store Review widget isn’t added to the correct page/template in your theme.
- The theme changes weren’t saved in the Shopify theme editor.
- You’re viewing a page that does not include the widget/section where store reviews display.
- The review is still Unpublished (double-check the status).
It’s usually better to reply and resolve the issue (and keep the review published if it’s legitimate). Shoppers often trust stores more when they see transparent feedback and professional responses.
Consider Unpublish or Delete only for spam, abusive content, or reviews containing private/personal information.
Store reviews are about the overall shopping experience (service, shipping, satisfaction).
Product reviews are tied to specific items and appear on product pages.