Product Questions & Answers
Overview
Product Questions & Answers (Product Q&A) lets shoppers ask questions directly on your product pages. You (the store owner) can reply so future customers see the answer before they buy.
This helps you:
- Reduce pre-purchase doubts
- Share important product details (fit, sizing, compatibility, materials, shipping, etc.)
- Build trust with transparent answers
- Increase conversions by removing blockers
You can manage all questions here:
Rivyo → Reviews → Question & Answers
How Product Q&A Works
Product Q&A follows a simple workflow:
- Customers ask a question on the product page.
- The question appears in your Rivyo Question & Answers dashboard.
- You reply to the question.
- After approval/publishing (based on your settings), the question and answer display publicly on the product page.
How to Enable Product Q&A on Your Store
To let customers ask questions, enable Product Q&A on your storefront. Rivyo supports two common setups:
Method 1: Enable Q&A from the Product Reviews Widget
This option adds an Ask a Question entry point inside your product reviews area, so customers can submit questions next to the review form.
Rivyo → Reviews, then open Widget Styling.
After saving, customers will see an Ask a Question option inside the reviews section on product pages.
Method 2: Add a Dedicated Product Q&A Section
This method creates a separate Q&A area on the product page so shoppers can browse questions and answers without scrolling through reviews.
Rivyo → Reviews → Question & Answers.
The Product Q&A section will now appear on your product pages (on the product template where you added the block).
Managing Questions (Approve, Reply, and Publish)
Once customers start submitting questions, manage them from:
Rivyo → Reviews → Question & Answers
Best Practices for High-Converting Q&A
- Be fast: Quick replies reduce drop-off while the shopper is still deciding.
- Be specific: Replace “Yes, it fits” with “Yes—fits true to size. If between sizes, choose the larger size.”
- Be honest: If something is not compatible or has limitations, say so clearly to prevent returns.
- Use simple formatting: Short paragraphs or bullet points make answers easy to scan.
Troubleshooting
- If you used Method 1, confirm Ask a Question with Reviews is enabled in
Rivyo → Reviews → Widget Stylingand that the Product Review Widget is visible on the product page. - If you used Method 2, confirm you added the Rivyo Product Q&A block/section in the Shopify Theme Editor on the correct product template and clicked Save.
- If your store uses multiple product templates, add the widget to each template where needed.
- Make sure the question/answer is approved/published (depending on your moderation settings).
- Check whether your workflow requires manual approval before showing Q&A publicly.
- Answer once with a detailed, evergreen response—future customers will see it and won’t need to ask again.
- Consider updating your product description with the most common answers (then use Q&A for edge cases).