Review Moderation
Overview
The Review Moderation settings help you control what gets published on your storefront and who receives review requests. Use these settings to keep your reviews trustworthy, reduce unwanted requests, and prevent inappropriate content from appearing on your store.
With moderation, you can:
- Automatically publish reviews or require manual approval
- Filter inappropriate language in review text
- Stop review requests for specific customers (by Shopify customer tags)
- Stop review requests for specific products
Where to find these settings
Go to:
Rivyo → Reviews → Collect Reviews → Publishing and Moderation
Profanity Filter
The Profanity Filter automatically detects and handles inappropriate language in customer reviews. When it’s enabled, Rivyo scans the review text for blocked words and then takes action based on the option you choose.
Enable the profanity filter
Rivyo → Reviews → Collect Reviews → Publishing and Moderation.
Profanity filter options
Option 1 — Replace banned words
Blocked words are masked with asterisks so the review can still be published while hiding offensive terms.
Example
This product is sh**!The review remains visible, but the inappropriate word is hidden.
Option 2 — Hide review
If a review contains blocked words, it will not be published. This prevents inappropriate content from appearing on your store.
Default block list
Rivyo includes a standard list of blocked words to help filter common offensive language. You can customize it to better match your brand voice and audience.
- Use the default list as-is
- Add custom banned words (recommended if you sell in multiple languages or have niche terms)
- Remove words if they cause false positives for your products
Auto-Publish Reviews
Auto-Publish Reviews controls whether new reviews appear on your storefront immediately or only after you approve them.
Choose how reviews are published
Rivyo → Reviews → Collect Reviews → Publishing and Moderation.
Available options
-
All — All reviews are published automatically (no manual review needed).
This is best if you want feedback to appear quickly and you already have strong controls in place (like a profanity filter).
-
Manual approval — Reviews require approval before they appear on your storefront.
This is best if you want tighter control over review quality, tone, and content.
Tag Blocklist (Exclude customers from review requests)
The Tag Blocklist lets you prevent review request emails from being sent to customers who have specific Shopify customer tags.
This is useful if you want to exclude customers such as:
- Wholesale or B2B buyers (for example, tagged
wholesale) - Test orders (for example, tagged
test) - Staff, influencers, or brand partners (for example, tagged
staff,affiliate) - Customers you already handle through a separate feedback process (for example, tagged
vip)
How it works
- If a customer’s Shopify profile contains any blocked tag, Rivyo will skip sending review request emails to that customer.
- This affects future review requests; it does not retract emails that were already sent.
Set up the Tag Blocklist
Rivyo → Reviews → Collect Reviews → Publishing and Moderation.
wholesale, test).
Product Blocklist (Exclude products from review requests)
The Product Blocklist prevents review request emails from being sent for specific products. This is helpful when certain items should not trigger review requests (even if they were purchased).
Common examples:
- Gift cards
- Free samples
- Digital downloads
- Warranty or replacement items
- Add-on items that don’t reflect the core purchase experience
What to expect
- Blocked products won’t be included in review request emails.
- If an order contains both blocked and non-blocked products, Rivyo can still request reviews for eligible items (depending on your email template and request setup).
Set up the Product Blocklist
Rivyo → Reviews → Collect Reviews → Publishing and Moderation.
Recommended moderation setups
Goal: Get reviews on the storefront quickly with minimal manual work.
- Auto-Publish Reviews: All
- Profanity Filter: Replace banned words
- Tag Blocklist: Block
test,staff,wholesale(as needed) - Product Blocklist: Block gift cards, samples, replacements
Goal: Ensure every review matches your standards before it appears publicly.
- Auto-Publish Reviews: Manual approval
- Profanity Filter: Hide review
- Tag Blocklist: Use to exclude internal/test/partner segments
- Product Blocklist: Block items that don’t represent the main customer experience
Goal: Prevent low-quality or off-topic reviews while you fine-tune requests and templates.
- Auto-Publish Reviews: Manual approval (temporarily)
- Profanity Filter: Replace banned words (or Hide review if you want strict control)
- Tag Blocklist: Block
testandstaffimmediately - Product Blocklist: Block gift cards and replacements early
Troubleshooting
- If you use Manual approval, the review won’t show until you approve it.
- If Profanity Filter is set to Hide review, the review may be hidden due to a blocked word.
- Check whether the customer has a Shopify tag that is included in the Tag Blocklist.
- Check whether the purchased product is included in the Product Blocklist.
Remove or adjust the word in your blocked list, then test again using a sample review that contains the term in context.