Review Email Activity (Email Request Sent Report)
Overview
Review Email Activity (also called the Email Request Sent Report) is where you can track every review request email Rivyo sends from your automated review request workflow. Use this report to confirm emails were sent, check whether customers have reviewed, and quickly resend a request when needed.
- See which orders received a review request email
- Verify delivery status (for example, whether an email was sent)
- Track whether a review has been submitted after the email
- Identify blocked/excluded products that did not receive a request
- Resend a review request (when available)
Where to find it
Go to Rivyo → Collect → Review Requests → Review Email Activity.
How Review Email Activity works
When Rivyo sends an automated review request email after an order, Rivyo logs that request in the Review Email Activity dashboard. Each row represents a single review request event tied to an order/customer.
The report helps you monitor your review collection by showing key details such as:
- Order number linked to the request
- Customer email the request was sent to
- Scheduled date (when the email was planned to send or was sent)
- Email status (current state of the request)
- Review submitted status (whether the customer has reviewed)
- Blocked products count (items excluded from the request)
- Actions (such as resending a request, when available)
Understanding the Review Email Activity dashboard
The dashboard is a table with columns that help you quickly answer three questions: Was the email sent? Did the customer review? Was anything excluded?
Order
Shows the order number associated with the review request. Selecting the order number may take you to the order details (depending on your store/admin setup).
Customer Email
The email address the review request was sent to.
Scheduled Date
The date Rivyo scheduled the request to send (and/or the send date, depending on how your workflow is configured).
Email Status
Indicates the current state of the email request.
- Sent — The review request email was successfully sent to the customer.
Review Submitted
Shows whether the customer has submitted a review after receiving the email.
- Not Received — No review has been submitted yet for that request.
Blocked Products
Shows how many products in the order were excluded from review requests. Products can be blocked due to settings such as:
- Product review limits (for example, restrictions on which products can receive requests)
- Review request restrictions (rules you configured for sending requests)
- Excluded products (items you intentionally blocked from receiving review emails)
Actions (Resend and more)
The Actions column is where you manage an individual request. Common actions include resending a review request when a customer reports they didn’t receive the email.
Common workflows
Check whether a review request was sent for a specific order
Resend a review request (when a customer didn’t receive it)
Understand why some products didn’t get a review request
Troubleshooting
A “Sent” status means Rivyo sent the message from the system. Delivery to the inbox can still be affected by the customer’s mailbox (spam, promotions tab, corporate filters, full inbox, etc.).
- Confirm the Customer Email matches the customer’s correct address.
- Resend the request from the Actions column (if available).
- Ask the customer to check spam/junk folders and search for your store name.
The report updates automatically after the review is recorded. If it still shows “Not Received,” double-check that the review was submitted under the same customer/order context and give it a short time to refresh.
- Refresh the page and re-check the same order row.
- Confirm the review was submitted for the same products tied to that request.
This usually indicates eligibility rules or exclusions are preventing certain items from receiving review requests.
- Review your excluded/blocked product settings.
- Check any review request restrictions (limits, rules, or eligibility conditions) that apply to products in that order.
Best practices
- Check “Review Submitted” before resending to avoid sending unnecessary reminders to customers who already reviewed.
- Watch the “Blocked Products” column to catch unintended exclusions that reduce your review volume.
- Use Scheduled Date to validate timing if customers claim they received the request too early/late.