Export Reviews
Overview
Rivyo lets you export your reviews to a CSV file so you can save a copy, share results, run reports, or move review data to another system.
You can export:
- Product reviews (reviews left on individual product pages)
- Store reviews (reviews about the overall store experience)
Your export downloads to your computer and can be opened in tools like Microsoft Excel, Google Sheets, or Apple Numbers.
What’s included in the export
Rivyo generates a CSV file that contains your review data in rows and columns. Depending on the review type and what your customers submitted, your file can include:
- Product name (for product reviews)
- Customer name (if collected)
- Review title
- Review content
- Rating
- Review date
- Review status (for example, approved/pending)
- Media links (when photos/videos were attached)
How exporting reviews works
When you run an export, Rivyo creates a CSV file from your current review records and downloads it to your device. You can then:
- Filter and sort reviews (by rating, date, status, etc.)
- Build reports (average rating trends, volume by product, common keywords)
- Share a snapshot of review feedback with your team
- Migrate review data to another tool that accepts CSV
How to export reviews
In your Shopify admin, go to Rivyo → Reviews.
Click Export Reviews.
Select the review type you want to export (Product Reviews or Store Reviews).
Click Download CSV. The file will download to your computer.
Select a review type
Product Reviews
Exports reviews submitted on individual product pages. This typically includes:
- Product name
- Product rating
- Review title and comments
- Customer information (when available)
- Uploaded media links (when available)
Store Reviews
Exports reviews submitted for your overall store (not tied to a specific product). Store reviews usually reflect the full shopping experience (for example, shipping, support, and overall satisfaction).
Export file format (CSV)
Your download is a .csv file, which works well for spreadsheets and reporting tools.
- One row usually represents one review.
- Columns represent review details (rating, date, content, status, and so on).
- Media is commonly provided as a link when available.
Best practices
- Export on a schedule (weekly or monthly) if you rely on review reporting.
- Keep an “original” copy of the export before editing it, so you can always return to the raw data.
- Store files securely if your export includes customer-identifying information.
- Track changes over time by saving exports with a clear filename (for example,
reviews-export-2026-03-13.csv).
Troubleshooting
Try one of the following:
- Open the file with Google Sheets (it often handles CSV encoding cleanly).
- In Excel, use Data → From Text/CSV to import the file and choose the correct delimiter/encoding.
Check these common causes:
- You exported the wrong review type (Product vs Store).
- The reviews were imported from a marketplace source that may not be included in exports in certain cases.
- You’re comparing against filtered views in the app—ensure you’re reviewing all reviews when verifying totals.
If a review includes photos or videos, the export typically lists them as media links (when available). You can paste these links into a browser to view the media.