Product Q&A Widget
Overview
The Product Q&A Widget lets shoppers ask questions about a product directly on the product page. You (the store owner) can answer from Rivyo, and the question + answer can be displayed publicly so future shoppers can learn from it.
Reduce pre-purchase support by answering common questions once
Increase conversion by removing uncertainty at the point of purchase
Build trust with transparent, helpful answers
Create a product knowledge base that grows over time
Product Q&A works especially well for products where shoppers often ask about sizing, compatibility, materials, delivery timelines, or what’s included in the box.
How Product Q&A works
Customers submit a question on the product page.
You receive the question in Rivyo.
You reply from the Rivyo dashboard.
The question and your answer appear on the product page (so other shoppers can benefit).
Your theme controls where the widget appears based on where you add the block in the Shopify Theme Editor.
Choose how Q&A appears on your product page
You can show Q&A in one of two ways:
Option 1: Add a dedicated Product Q&A section
This creates a separate Questions & Answers area on the product page (typically below the product details). It’s best when you want Q&A to be easy to notice and browse.
Install the Product Q&A widget
In Shopify admin, open Rivyo, then go to: Reviews → Widgets → Product Question and Answer
Select Add Product Q&A Widget.
You’ll be redirected to the Shopify Theme Editor. Click Add block in your product template.
Search for: Rivyo: Product Q&A
Drag the block to the right position in your product page layout (commonly below product description or below reviews).
Click Save in the Theme Editor. Your product pages will now show a Questions & Answers section.
If your product template has multiple sections (for example, separate areas for description, reviews, and FAQs), place the Q&A block near the content customers read before purchasing.
Option 2: Allow questions inside the Reviews section
Instead of a separate Q&A section, you can let customers ask questions from the reviews area. In this setup, an Ask a Question button appears near your reviews, keeping Q&A and reviews together.
Enable “Ask a Question” in Reviews
Go to: Rivyo → Reviews → Widgets → Product Question and Answer
Turn on Enable Ask a Question in Reviews.
Click Save. Customers will now see an Ask a Question button next to your reviews.
This option is ideal if your store already gets strong engagement in reviews and you want to keep product discussions in one place.
Managing customer questions
After customers start submitting questions, you can manage them from Rivyo—review new questions, reply, and keep responses clear and helpful.
In Rivyo, go to the Product Question and Answer section (the same area where you enabled/installed the widget).
Look for newly submitted questions and open each one to see the product it was asked on and the customer’s message.
Write an answer that helps someone decide whether to buy: include exact measurements, compatibility details, what’s included, care instructions, or timelines.
Visit the product page in your storefront and confirm the question and answer display correctly in the section where you added Q&A.
Treat answers like mini product documentation. When possible, include concrete details (sizes, materials, model numbers, “works with/doesn’t work with”, and what comes in the package).
Best practices for higher-quality Q&A
Answer fast: timely responses keep shoppers from leaving to find info elsewhere.
Be consistent: use the same terms as your product page (size names, variants, bundles).
Prevent repeat questions: if a question comes up repeatedly, add the answer to your product description or FAQ section too.
Keep it shopper-friendly: avoid internal codes; use plain language and real examples.
Handle sensitive requests carefully: don’t share private order/customer details in public answers.
Don’t include personal customer information (email, phone, address, order numbers) in Q&A responses. Q&A is meant to be public and searchable by future shoppers.
Troubleshooting
Confirm you clicked Save in the Shopify Theme Editor after adding the block.
Make sure you added the block to the product template (not a different page template).
If your theme has multiple product templates, confirm you edited the one used by the product you’re testing.
Reload the storefront in an incognito/private window to avoid cached theme changes.
Test on the storefront yourself (desktop + mobile) to confirm the form opens and submits.
Temporarily disable conflicting theme apps that inject popup/modals if the Q&A form is blocked.
Check that the widget is enabled in
Rivyo → Reviews → Widgets → Product Question and Answer.
Open the Shopify Theme Editor and drag the Rivyo: Product Q&A block higher/lower in the product layout, then click Save.
Choose the display that matches your store layout:
Separate section: add the
Rivyo: Product Q&Ablock to your product template.Inside reviews: enable Ask a Question in Reviews in the Product Q&A settings.
What customers see
A place to ask product-specific questions on the product page (either as a dedicated section or from the reviews area).
Public answers from your store that help them decide before purchasing.
Previously answered questions, so they can find info without contacting support.
Once Q&A is live, consider adding 2–3 starter questions (based on your most common support tickets) and answering them. This “seeds” the section and increases shopper engagement.