Import Reviews Overview
Overview
Importing reviews helps you build social proof quickly—without waiting weeks to collect new feedback from scratch. If you’re switching from another Shopify reviews app, already have reviews in a spreadsheet, or sell products that have reviews on marketplaces, Rivyo lets you bring those reviews into your store in a few guided steps.
You can import two kinds of reviews:
- Product reviews — tied to a specific Shopify product (shown on product pages)
- Store reviews — about the overall shopping experience (often shown in a site-wide widget)
Before you start
- Decide what you’re importing: product reviews, store reviews, or both. (Many stores import product reviews first, then store reviews.)
- Make sure you can match reviews to products if you’re importing product reviews. The most reliable match is a Shopify Product Handle or Product ID.
- Plan your approval workflow: choose whether imported reviews should go live immediately or be reviewed first.
Types of review imports supported
Rivyo supports multiple import methods so you can use the source that fits your situation.
1) Import reviews using a CSV file
Upload a CSV file to import either product reviews or store reviews. This option is best when:
- You exported reviews from another platform or tool
- You collected reviews manually (e.g., from email, support tickets, in-store feedback)
- You want to bulk upload reviews on a schedule
CSV imports commonly include fields like:
- Product ID or Product Handle (for product reviews)
- Customer name
- Email (optional for display; helpful for internal records)
- Rating (for example, 1–5)
- Review content
- Review date
During import, you can typically choose options such as:
- Auto-approve imported reviews (publishes them immediately)
- Keep imported reviews pending (lets you review before publishing)
- Skip duplicates (prevents the same review from being added more than once)
Ensure each row is one review. For product reviews, include a product identifier (recommended: Product Handle). Keep ratings consistent (for example, all ratings as numbers).
In Rivyo, go to the Import Reviews area and select CSV Import. Choose whether you’re importing Product or Store reviews.
Match the CSV columns to Rivyo fields (rating, review content, date, product identifier, etc.). Select whether reviews should be auto-approved and whether to skip duplicates.
If available, run a small test import first. After confirming the results, complete the full import.
Check a few products on your storefront and confirm the reviews appear in the correct location and format. If you imported as pending, approve reviews when you’re ready to publish.
2) Import reviews from other Shopify review apps
If you previously used another Shopify reviews app, Rivyo can migrate your existing reviews so you don’t lose your history when switching. In most cases, you download an export from your old app and upload it into Rivyo.
Commonly supported sources include:
- Judge.me
- Loox
- Yotpo
- Stamped.io
Rivyo will typically detect and map the exported fields (ratings, content, reviewer name, product mapping) so you don’t have to build a CSV from scratch.
In your previous reviews app, export your reviews file (usually CSV). Save it to your computer.
In Rivyo’s Import Reviews area, select the importer for your previous app (for example, Judge.me or Loox).
Upload the export file and review how fields are mapped—especially product matching and review dates.
Complete the import, then spot-check a few products to confirm reviews appear correctly.
3) Import reviews from AliExpress
If your products are sourced from AliExpress, you can import reviews directly from AliExpress product pages to quickly build credibility on your Shopify product pages.
With the AliExpress importer, you can typically:
- Open an AliExpress product page
- Use the Rivyo AliExpress importer
- Import selected reviews into a matching Shopify product
Go to the AliExpress product page that contains the reviews you want to use.
Open Rivyo’s AliExpress importer and follow the prompts to capture reviews from the page.
Select the Shopify product the reviews should be attached to, then import.
4) Import reviews from Amazon
You can also import Amazon product reviews using the Rivyo Chrome extension. This is helpful if your products have an established review history on Amazon and you want to bring that social proof to your Shopify store.
This method generally works like this:
- You open an Amazon product page in Chrome
- You use the Rivyo extension to collect reviews from that page
- You import them into Rivyo and attach them to the correct Shopify product
Install the extension in Google Chrome, then confirm it’s enabled.
Navigate to the Amazon listing that contains the reviews you want to import.
Use the extension to select and collect reviews. If options are available, choose the review range, rating filters, or sorting that fits your needs.
In Rivyo, select the Shopify product that should receive the imported reviews, then complete the import.
After you import: recommended checks
- Confirm product matching: open a few products and verify imported reviews appear on the correct product page.
- Review moderation status: confirm whether reviews imported as approved or pending.
- Scan for duplicates: spot-check dates, reviewer names, and content for repeated entries.
- Check storefront display: verify star ratings, review counts, and review widgets display as expected.
FAQ
Auto-approve is best when you trust the source (for example, migrating from a previous app you already moderated). If you’re importing from a marketplace or a manually collected CSV, importing as pending gives you a chance to review content and formatting before publishing.
Most often, the product identifier in the import file doesn’t match your Shopify catalog (for example, a handle typo, missing product handle, or mismatched product ID). Update the identifier column and re-import after correcting the file.
Typically, product and store reviews are imported as separate imports because product reviews require a product match. If you have both types, prepare separate files (or run separate imports) to avoid mapping issues.
Importing adds new reviews to Rivyo. It won’t remove existing reviews unless you manually delete them afterward. If you run the same import multiple times, duplicates may appear unless you enable duplicate skipping and your data supports detection.