Import Reviews from Judge.me, Loox, Stamped.io, or Yotpo into Rivyo • Rivyo Help Center – Reviews, Loyalty & Referral Program Setup Guides for Shopify

Overview

If you’re moving to Rivyo from another Shopify review app, you can bring your existing reviews with you so you don’t lose your social proof. Rivyo supports importing product reviews from:

Judge.me
Loox
Stamped.io
Yotpo

You’ll export reviews from your current app, then upload that file to Rivyo. Rivyo matches each review to the correct product in your store based on the product information in the file.

Imports add reviews to Rivyo—they don’t remove reviews from your previous app. If you want to avoid showing reviews twice, disable the old app’s widgets on your storefront after you confirm the import looks correct in Rivyo.

Before you start

Before importing, make sure you have:

Exported your reviews from Judge.me, Loox, Stamped.io, or Yotpo
Saved the export file as CSV, XLSX, or XLS
Confirmed the file includes enough information for Rivyo to connect reviews to products

What your file should include

Rivyo can successfully attach imported reviews to the right products when your export includes at least one reliable product identifier (for example, a Product ID, Product handle, or SKU), along with the review details.

Product identifier (Product ID, handle, SKU, or a product reference used by your previous app)
Rating (for example, 1–5)
Review content (review title and/or body)
Reviewer name (or nickname)
Review date (recommended)

Export directly from your previous review app and upload the file as-is. The most common import issues happen when columns are renamed, reordered, or removed.

If your export does not include a usable product identifier, Rivyo may be unable to match reviews to products. In that case, fix the export at the source (recommended) rather than manually editing the file.

Import reviews from another review app

In Shopify admin, open Rivyo, then go to Reviews → Import Reviews.

Select Product Reviews.

Click Import from CSV or apps, then choose one of the supported apps:

Judge.me
Loox
Stamped.io
Yotpo

Upload the file you exported from your previous app (CSV, XLSX, or XLS).

If you have multiple export files (for example, separate files per language or date range), import them one at a time so your import history stays easy to track.

Choose your import options (details below), then click Import Review. Rivyo processes the file and adds reviews to the matching products in your store.

Import options (what they do)

Approve all reviews

When enabled, imported reviews are approved and can appear on your storefront immediately (depending on your widget/settings). When disabled, imported reviews may be added as unapproved so you can review them before publishing.

If you want to spot-check quality or formatting first, keep this disabled and approve reviews after you verify a few products.

Skip existing reviews

When enabled, Rivyo attempts to prevent duplicates by skipping reviews that already exist in your store. This is especially helpful if you re-run an import after fixing an export file.

If you import the same file more than once with Skip existing reviews turned off, you can create duplicate reviews.

Check your import results (Import Review History)

After an import finishes, go to Import Review History to confirm the outcome. This section helps you track what happened and when, including:

Import date
File name
Number of reviews imported
Import status

If the imported count is lower than expected, review your export file and confirm it includes product identifiers that match your Shopify products.

Tips for a smooth migration

Export from the source app (don’t copy/paste into a new spreadsheet).
Keep the file structure intact (avoid renaming columns or changing formats).
Make sure product identifiers match Shopify (Product ID/handle/SKU should align with the products currently in your store).
Test with a small file first if you have a very large catalog (for example, export/import a smaller date range).

If you changed product handles, merged products, or migrated to a new catalog recently, review matching carefully—those changes can affect how any import tool attaches reviews to products.

App-specific export notes

Export your product reviews from Judge.me, then upload the exported file to Rivyo.
Do not edit the export columns unless you’re instructed to by Rivyo support—small changes can prevent matching.

Use Loox’s built-in export for reviews.
Confirm the export includes a product reference (ID/handle/SKU) so Rivyo can attach reviews to products.

Export reviews from Stamped.io in CSV format when possible.
If you have multiple Stamped exports (for example, reviews vs. Q&A), import only the product reviews file on this page.

Export your reviews from Yotpo and keep the file in its original format.
If your store has multiple product identifiers in use (SKU vs. handle), ensure your export uses the identifier that best matches your Shopify catalog.

Troubleshooting

Check whether the reviews are approved in Rivyo (especially if Approve all reviews was disabled).
Confirm the Rivyo review widget is enabled/installed on your theme and assigned to the pages where you want reviews to appear.
If you still have your previous review app’s widgets enabled, you may be looking at the old widget instead of Rivyo’s.

Confirm the export file contains review rows (not just headers) and was exported successfully.
Check that each review row includes a usable product identifier that matches products in Shopify.
If you previously imported the same reviews, Skip existing reviews may have prevented duplicates (which is usually desirable).

Verify your export uses the correct product identifier (handle/SKU/Product ID) and that it matches the products currently in Shopify.
If you changed product handles or migrated products, consider re-exporting with a different identifier (for example, SKU) that stayed consistent.

Avoid “mass find-and-replace” edits in the export file unless you’re confident in the mapping—small mistakes can mis-assign a large number of reviews.

What to import next

After product reviews are migrated, you may want to complete your Rivyo setup by bringing over other store trust elements and finishing your display settings.

Place Rivyo widgets on product pages, collections, and home page sections.

Review imported content and publish only what you want shown.

Adjust layout, sorting, and styling to match your theme.

Import Reviews from Judge.me, Loox, Stamped.io, or Yotpo