Review Requests in Rivyo – Collect Product Reviews Automatically • Rivyo Help Center – Reviews, Loyalty & Referral Program Setup Guides for Shopify

Overview

Review Requests helps you collect product reviews by emailing customers after they buy from your store. Rivyo sends customers a link that opens your review form, where they can rate the product and share written feedback (and any other fields you’ve enabled).

From the Review Requests page, you can automate review emails, send one-off requests, customize email templates, monitor delivery and review status, and run bulk campaigns for past orders.

The best-performing review requests are sent soon after delivery (while the product is fresh in the customer’s mind) and include a friendly reminder email for customers who don’t respond to the first message.

Where to find Review Requests

Go to Apps in Shopify, then open Rivyo.

In the Rivyo menu, select Review Requests.

Screen labels may vary slightly depending on your Rivyo version, but the features below are all located within the Review Requests area.

What you can do in Review Requests

Review Requests includes five core tools. Use the sections below to choose the right workflow for your goal.

Automatic Review Requests

Automatic requests send review emails to customers without manual work—based on order events such as being placed or fulfilled. This is the most reliable way to collect reviews consistently.

What you can control

Send timing: how long after the order event the first email is sent.
Reminders: whether to send follow-up emails if the customer hasn’t submitted a review.
Recipients: which customers receive requests (for example, exclude certain orders if needed).
Alerts: when review-related notifications are triggered (based on your app settings).

In Review Requests, open Automatic Review Requests and enable sending.

Choose the trigger (for example, after Order Fulfilled) and set the delay (for example, 7 days).

Enable reminders and set the reminder schedule (for example, send 1 reminder after 3 days).

Save your settings so new eligible orders start receiving review requests automatically.

If your first email is scheduled too soon (for example, immediately after fulfillment), customers may receive the request before they’ve tried the product. This can reduce response rates and increase negative feedback.

Manual Review Requests

Manual requests let you send a review email to a specific customer and select the products you want them to review. This is useful when you need to follow up individually or when an order doesn’t fit your usual automation flow.

When to use manual requests

You want feedback from a particular customer (VIP, wholesale, support case follow-up).
A customer purchased through a custom flow and didn’t receive an automatic request.
You want to resend a request to the same customer.

In Review Requests, open Manual Review Requests.

Enter the customer’s email address and select the product(s) you want included in the request.

Send the request. The customer receives an email with a link to your review form.

If you manually send requests often for the same scenario, consider adjusting your automatic rules so those orders are covered going forward.

Email Templates

Email Templates control what customers see when Rivyo emails them. A clear subject line, friendly message, and a strong call-to-action can significantly improve review submission rates.

Templates you can customize

Primary review request email: the first message customers receive.
Reminder email(s): follow-ups sent when no review has been submitted yet.

In Review Requests, go to Email Templates.

Update the subject line and body content, and ensure your store name and tone match your brand.

Confirm the email includes the review button/link and any dynamic fields you use (such as customer or product details).

Save the template, then send a test email (if available) to verify formatting on desktop and mobile.

Keep the email short and focused: one clear request, one primary button (for example, “Leave a review”), and reassurance that it only takes a minute.

Review Email Activity

Review Email Activity helps you understand what happened after you sent review requests—so you can spot delivery problems, confirm coverage, and resend when appropriate.

What you can track

Sent emails: which review request messages were sent and when.
Order coverage: which orders received a request.
Review status: whether a review was submitted after the email was sent.
Resends: resend review emails when needed (for example, customer says they didn’t see it).

In Review Requests, select Review Email Activity.

Use the list and any available filters/search to locate the relevant email or order.

Review the status (sent/submitted) and resend if appropriate.

Avoid repeatedly resending to the same customer within a short period. Too many emails can increase spam complaints and reduce deliverability for future requests.

Review Campaigns (Past Orders)

Review Campaigns let you send review requests in bulk to customers who purchased in the past. This is especially useful right after installing Rivyo—so you can start collecting reviews from recent buyers immediately, not just new orders going forward.

What you can do with campaigns

Select a date range of past orders.
Send review requests in bulk to eligible customers.
Collect reviews for older purchases to build social proof quickly.

In Review Requests, go to Review Campaigns.

Select the period you want to target (for example, the last 30 or 90 days).

Confirm the number of orders/customers included, then send the campaign.

Use Review Email Activity to track sending and submissions after the campaign.

Campaign sends are bulk actions. Double-check your date range before sending to avoid emailing customers who purchased too long ago or who shouldn’t be contacted.

Best practices for higher review rates

Time it right: send after delivery/usage time (often 7–14 days depending on your products).
Use one reminder: a single follow-up commonly boosts responses without feeling spammy.
Keep templates simple: one clear call-to-action, minimal distractions.
Segment thoughtfully: use campaigns for recent buyers first to maximize relevance.
Watch Activity: if reviews are low, adjust timing and template messaging before increasing volume.

FAQ

Common reasons include:

The order didn’t meet your automatic request rules (trigger, timing, or recipient conditions).
The email was sent but the customer didn’t notice it (check Review Email Activity and resend if appropriate).
The campaign/date range didn’t include that order.

Start by confirming the order appears in Review Email Activity. If it doesn’t, use a Manual Review Request.

Most stores get better results after fulfillment (or after delivery, if your workflow supports it) because customers have had time to use the product. Sending right after order placement can reduce response quality and increase “I haven’t received it yet” replies.

Yes. Use Review Email Activity to find the original request and resend when needed, or send a Manual Review Request if you’re targeting a specific product or scenario.

Learn how to write and brand your review request emails for higher conversions.

Configure timing, reminders, and recipient rules for hands-free review collection.

Send bulk requests to past customers to build social proof quickly.

Review Requests