Product Groups
Overview
Product Groups let you combine multiple Shopify products into a single group so you can manage their reviews, ratings, customer photos/videos, and Q&A together in Rivyo.
This is most useful when the same item is sold as separate products (for example, sizes/colors listed as separate products), or when multiple listings should share the same customer feedback.
When to use Product Groups
Separate products that are really variants (same item, different size/color material, but created as separate products)
Multiple SKUs for the same design (bundles, multipacks, or regional SKUs)
Products in the same collection that should share social proof
Items with the same customer feedback (e.g., replacement parts or identical re-listings)
If your products are true Shopify variants inside one product, you typically don’t need a Product Group—those reviews are already tied to the same product. Use Product Groups when the items are set up as separate Shopify products.
Where to find Product Groups
In your Shopify admin, open Rivyo, then go to: Reviews → Products → Product Group
How Product Groups work
When you add products to a group, Rivyo treats the group as one shared feedback hub:
Reviews are combined across all products in the group
Ratings are calculated using reviews from the entire group
Customer media is shared (photos/videos appear across grouped products)
Questions & Answers are shared within the same group
The main benefit is stronger social proof: customers can see more reviews and richer media even if each individual product listing has fewer reviews.
Product Groups are designed for products that should share the same feedback. If you group different items that don’t match, customers may see reviews that don’t apply to what they’re buying.
Create a Product Group
Create a group when you want multiple products to share reviews, ratings, media, and Q&A.
Go to Rivyo → Reviews → Products → Product Group.
Click Create Group.
Enter a clear name customers and staff can recognize (for example, Classic Hoodie (All Colors)).
Choose the products you want to include in the group.
Click Save. The selected products will now share the same combined reviews, ratings, media, and Q&A.
Use a naming pattern that scales, such as Product Name + (All Variants) or Design Name + Edition. This makes groups easy to find later.
View Product Groups
After you create groups, they appear in the Product Groups dashboard.
What you’ll see in the dashboard
Group name
Products in the group
Creation date
Total number of products in the group
From this dashboard, you can open a group to manage it, or use the available actions to edit or remove a group.
Deleting a Product Group cannot be undone. Before deleting, confirm you won’t need the grouped view of reviews, media, and Q&A. If you’re unsure, consider removing a product from the group instead of deleting the entire group.
Manage products in a group
Open a group to review what’s included and to make changes. Inside the group, you’ll typically see:
Product list included in the group
Average rating based on all grouped reviews
Published reviews count and list
Unpublished reviews count and list (pending/moderation)
Add products to a group
From Rivyo → Reviews → Products → Product Group, click the group you want to update.
Click Add Products, select the products to include, then click Save.
Remove products from a group
Click the group you want to update.
In the group’s product list, remove the product you no longer want included, then Save your changes.
Removing a product from a group separates it from the group’s combined feedback going forward. If you later add it back, it will again share the group’s combined reviews, ratings, media, and Q&A.
Manage reviews, media, and Q&A in a Product Group
A Product Group centralizes moderation—so you don’t have to manage the same type of feedback across multiple product listings. Inside a group, use the available tabs to review and moderate content for all grouped products in one place.
Use the Products tab to:
Confirm which products are currently in the group
Add products to the group or remove them from the group
Quickly spot mismatches (for example, an item that shouldn’t share the same reviews)
Use the Reviews tab to manage reviews across the entire group:
Review both published and unpublished reviews for all grouped products
Approve or unpublish reviews based on your moderation rules
Respond to customer reviews (if responses are enabled in your setup)
Track the group’s overall sentiment using the combined rating and review list
If a review clearly refers to a specific variation (for example, “the red one runs small”), Product Groups are ideal—customers on related listings still benefit from the context.
Use the Media tab to manage customer photos and videos for the group:
See all customer-uploaded media from grouped products in one place
Moderate media so only relevant, high-quality content appears
Use shared media to strengthen product pages that have fewer media submissions
If products in the group look meaningfully different (for example, different prints, shapes, or materials), shared media may confuse shoppers. Only group products that customers would consider the “same item.”
Use the Q&A tab to manage questions and answers across grouped products:
Moderate new questions
Post answers that apply to all grouped products
Keep repeated questions from appearing across multiple listings
For questions that apply to only one specific product in the group, include the relevant detail in your answer (for example, “For the XL listing…” or “For the bundle pack…”).
Best practices
Group only truly similar items. Customers should expect the same core product experience.
Keep groups focused. Smaller, accurate groups are better than one oversized group.
Moderate early after grouping. Right after creating a group, scan the combined reviews/media to ensure everything fits.
Use clear group names. This prevents mistakes when multiple staff members manage reviews.