Configure Email Notifications
Overview
Email Notifications let Rivyo email your team as soon as customers submit:
- Product reviews
- Store reviews
- Product questions
This helps you stay on top of new feedback and respond quickly when needed.
Where to find these settings
In your Shopify admin, go to:
Rivyo → Settings → Email Notification
Why email notification setup matters
Correct configuration ensures that:
- You’re alerted immediately when customers leave reviews or ask questions.
- The right people on your team receive those alerts (support, CX, store manager, etc.).
- Notification emails display the correct sender name and email address for your brand.
- You avoid missed messages caused by typos, invalid addresses, or disabled notifications.
[email protected]) and add additional recipients (such as your CX lead) so notifications are never missed when someone is out of office.
Enable email notifications
To start receiving notification emails, you must turn the setting on and save your changes.
Rivyo → Settings → Email Notification.
Configure sender information
Sender information controls what your team sees in the “From” area of notification emails (and helps recipients recognize the message quickly).
Sender Name
This is the display name recipients will see as the sender.
Examples
Your Store NameYour Store SupportReviews Team
Sender Email
This is the email address the notification appears to come from.
Examples
Configure recipient emails
Recipient Emails determines where Rivyo sends notification alerts.
What recipients will receive
When enabled, recipients can be notified about:
- A new product review
- A new store review
- A new product question
- Other review-related activity configured in your Rivyo notification settings
How to enter recipient emails
- Add the email address for the main owner (for example,
[email protected]). - If the field supports multiple recipients, add additional addresses for anyone who needs alerts (for example, a CX manager or store manager).
[email protected]) so notifications automatically become tickets.
Recommended setup (best practices)
- Use a monitored inbox: Choose a recipient email that is checked daily.
- Keep sender identity consistent: Use one Sender Name/Email across your store communications when possible.
- Add backup recipients: If you rely on a single person, add a second recipient so nothing is missed.
- Review after changes: If you change your domain, support inbox, or team workflows, revisit these settings.
Troubleshooting
- Confirm Enable Notification is turned on and you clicked Save.
- Double-check the Recipient Emails for typos (extra spaces, missing characters, wrong domain).
- Check your spam/junk folder and any email security/quarantine tools used by your domain.
- Make sure your mailbox isn’t full and can receive new messages.
- Submit a test review or question on your storefront to trigger a new notification.
- Use a professional sender address on your domain (for example,
[email protected]). - Add the sender address to your email client’s safe sender/allow list.
- If you use a custom sender email, your domain may require additional email authentication setup. Contact Rivyo support if deliverability is inconsistent.
- Update Recipient Emails to the correct inbox(es), then click Save.
- If multiple people need alerts, add all necessary recipients so messages don’t bottleneck with one person.
- Update Sender Name and Sender Email, then click Save.
- Use a sender identity that matches your brand (for example, “Your Store Support”).